Operational conditions

Average CPU load below 70%

If you constantly overload the IPC equipment, you can shorten its life. The device will produce excessive heat resulting in overall lower performance.

Keeping the CPU load over 70% will result in myACCESS periodic disconnects due to system cooling.

• Try to limit the number of alarms, data logs, and views in your project
• Prolong the time read intervals
• In PLC, sort tags in continuous arrays for optimal readout — this can significantly improve performance
• Check your server-side scripts
• Replace IPC with a server with DataTalk installed

Overall consumed memory below 80%

If you consume all system memory, IPC will limit the running processes. This can result in service interruption and errors.

• Try to limit the number of alarms, data logs, and views in your project
• Prolong the time read intervals
• In PLC, sort tags in continuous arrays for optimal readout — this can significantly improve performance
• Check your server-side scripts
• Replace IPC with a server with DataTalk installed

Ethernet interfaces — network delay below 10ms

Reliable network communication is crucial for the trouble-free operation of the device. Long latency on the network interface can result in read and write PLC errors and problems connecting to myACCESS.

• Test using the Ping command
• Check the cabling and switch

Ethernet interfaces — lost packets below 0.5%

Reliable network communication is crucial for the trouble-free operation of the device. Lost packets on the network interface will result in read and write PLC errors and can cause problems connecting to myACCESS.

• Test using the Ping command
• Check the cabling and switch

LTE interface — network delay below 500ms

Reliable network communication is crucial for the trouble-free operation of the device. Long latency will result in read and write PLC errors and can cause problems connecting to myACCESS.

• Test using the Ping command
• Check the cabling and switch
• Check the LTE antenna
• Replace antenna with a higher-gain version
• Do NOT keep the antenna inside a steel cabinet
• Try changing the operator
• Try switching from LTE to 3G

LTE interface — lost packets below 1%

Reliable network communication is crucial for the trouble-free operation of the device. Lost packets will result in read and write PLC errors and can cause problems connecting to myACCESS.

• Test using the Ping command
• Check the cabling and switch
• Check the LTE antenna
• Replace antenna with a higher-gain version
• Do NOT keep the antenna inside a steel cabinet
• Try changing the operator
• Try switching from LTE to 3G

Operate in a non-condensing environment

The condensing environment will cause permanent damage to your device. Water moisture will corrode the PCB board resulting in hardware malfunction.

• Operate in a dry environment only

Operate in temperatures below 35°C

Operating in temperatures above 35°C will result in limited performance and shortened device life. The RTC battery is especially affected.

• Provide cabinet ventilation
• Keep space around the device

Use a stable power supply

The IPC is designed to operate over a stable power supply. If used in machinery that is regularly switched off, we strongly recommend using a UPS to keep the IPC running. Extended power cycling will shorten the RTC battery life and can result in unexpected data logging errors.

• Use a UPS if the equipment is to be shut down regularly
• Provide a stable power supply with rated volts and amps
• Do not keep the IPC without power for extended periods — the RTC battery will deplete